Friday, July 31, 2009

Missing Package Arrives

Around May 15, I ordered laptop memory from Dell.  I checked the order status & UPS tracking site which had my package "out for delivery" for over a week.  Each day the expected delivery was rescheduled.  Though they didn't admit it, it was apparent that UPS had lost the package.  I contacted Dell, and they re-shipped another memory module.  When I went to install the memory module, I was surprised to find both slots filled.  I checked the manual online and found that this model requires "matched pairs" of memory, so I had to order another one from Dell.  2nd memory module was delivered and both installed.  Laptop now has 2 gigs of memory.  Lo and behold, the missing package was delivered by UPS yesterday.  Since Dell did re-ship the order, and I didn't need a 3rd memory module, I contacted then for a return label, and will send it back tomorrow.

1 comment:

  1. I wish companies like DELL would tell us in advance when we need two of something instead of only one. )c;

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